Good ol’ Grauniad

Re-posted from archive of infinite ideas machine 2004: [LINKS UNCHECKED]

Now here’s a thing.

Last Thursday I wrote a letter to the Guardian, hoping to refute Blunkett & the Home Office’s continued assertion that 80% of us support their proposals. We don’t, and they know it – either that, or they’re too bloody lazy or deluded to read anything but their own polls…

Anyway, it didn’t get published and – to be honest – I didn’t think it would. I put in too many figures and started to lose it a little at the end. If you’ve read much of this blog, that may not be too unfamiliar 😉

I thought it might just be worth putting the text of my letter up here, so here it is [scroll down for the happy ending]:

“Sir / Madam,

Your article on the home affairs select committee’s criticism of David Blunkett’s plans to introduce ID cards reveals the deep scepticism felt towards the scheme by MPs of all parties. What I find particularly disgraceful, though, is the fact that Mr Blunkett continues to assert that “over 80% in all focus group and opinion polls” support his proposals – as if this provided adequate justification for passing legislation, in any case!

He must be ignoring the recent Privacy International (YouGov) and Joseph Rowntree Reform Trust ‘State of the Nation’ polls that indicate levels of support as low as 61% nationally and just 56% regionally, in Scotland. Even the Detica (MORI) poll, hyped by the Home Office in May – in which the 80% figure was headlined – revealed that almost half (48%) of people would not want to pay for an ID card, and that 60% “have little or no confidence in the Government’s ability to introduce ID cards without hitches”.

Opposition to the proposals is deep, entrenched and growing rapidly as details of the scheme emerge. The Home Office, meanwhile, refuse to engage in proper and open debate, and roll on regardless with their increasingly unbelievable plans. If Labour truly think that ID cards have the support of the nation, they should put them in their manifesto and let the country decide before taking a step further.

And if Mr Blunkett wants to play cards, he really shouldn’t let himself be caught stacking the deck.

Yours faithfully, etc.”

Imagine my surprise when I was texted this morning to go buy a Guardian and, lo and behold, in the Letters section under ID cards are no panacea… it got published!

Edited to fit (thank God) and sandwiched between David Winnick MP and Dr. John Welford. I’m under no illusions – it was the NO2ID role that swung it, but gratifying nonetheless.

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Hacks report the HAC Report

Re-posted from archive of infinite ideas machine 2004: [LINKS UNCHECKED]

[Apologies to any journalists, but I couldn’t resist the pun]

It’s been an interesting few days, kicked off by a fine evening spent selling NO2ID T-shirts and signing up supporters at the Big Brother Awards. ‘Hi’ to everyone (new) I met & remembered to tell about this blog.

And then, at about 1am on the 29th, a text arrived to tell me that someone had leaked the Home Affairs Committee report on ID cards to the Guardian…

Patrick Wintour’s front page article, MPs attack Blunkett ID card plan, later that morning revealed the news that:

David Blunkett’s plan for compulsory identity cards [would] be condemned by MPs… as improperly costed, poorly thought out, secretive and “lacking in clarity both over the scheme’s scope and practical operation”.

Of course – after the report had been officially released on the 30th – their Special Report, MPs say the case is made, but call for proper scrutiny, highlighted “the secrecy surrounding the costs of the scheme – put at anywhere between £1.3bn and £3.7bn” and gave a comprehensive summary of the concerns expressed by the Committee.

Today’s Leader, Big brother database reports “the ever vigilant information commissioner Richard Thomas gave the most apposite warning about the government’s draft identification cards bill yesterday. Forget the cards and concentrate on the national database that lies behind them and the people who will have access to it.”

Indeed!

Meanwhile back to Thursday, and an honourable mention for NO2ID on The Register’s write-up of the Big Brother Awards 2004 – uncannily timed to coincide with the launch of online sales of our campaign T-shirt on Cash’n’Carrion 😉

You can now read the HAC report itself here, or download the BBC’s (advance) copy.

Mark Simpkins at consultationprocess has MoveableTyped the Summary, with the Report itself in the pipeline. Blogalicious!

David Blunkett’s response is one of the most nauseating pieces of turd polishing I’ve ever had the misfortune to read. It reveals the next bunch of partial truths and outright lies that he’s hoping to foist on the nation, and clearly identifies what he thinks people’s concerns are or will be. No sign of any real evidence to back up his condescending reassurances and outrageous assertions, of course!

David Davies, the Shadow Home Secretary, is reported by 4NI as saying, “There are a whole series of problems, loopholes and weaknesses and the committee is absolutely right to highlight them. And this proposal may well lead to a very large database containing all the data about all citizens in one place, and that has serious civil liberties considerations too.”

But while the the Tories have described the government’s approach as “incoherent” and weak on detail, they have yet to come out as firmly against them. Hardly surprising given the fact that Michael Howard himself tried to introduce ID cards in the mid 90s, when he was Home Secretary – only giving up when he found them impossible to justify.

More from 4NI:

The Lib Dem Shadow Home Secretary, Mark Oaten, said that the David Blunkett’s proposals were a “mish-mash of ideas” created to placate the Cabinet.“Mr Blunkett has failed to demonstrate to the Committee, the public, and to many of his Cabinet colleagues that his plans would prevent terrorism or cut crime,” he said.

Maybe because the Guardian got the jump on them, the other broadsheets didn’t make such a massive noise about the report – but still covered it:

David Barrett of The Independent noted Blunkett’s refusal to publish details of the financing of the scheme in, Public facing ‘clear risks’ from ID cards scheme.

And John Steele in the Telegraph wrote, MPs scathing over plans for national ID cards.

The tabloids barely batted an eyelid, but some of them did at least write something:

The Mirror’s, ID CARD PLAN IS ‘FLAWED’, called the scheme “poorly thought out and over-secretive”, but unfortunately propagated John Denham’s assertions that “ID cards would help in the war against terror, fight crime and and reduce illegal immigration.” The latter being so patently untrue as to call into question whether either Denham or the Mirror journo need their heads examined (probably both)!

The Daily Record meanwhile managed just three sentences.

The local papers, or at least the Evening Times with MPs claim cost of identity card plan could soar and icNetwork’s MPs criticise ID cards plan chipped in before being used to wrap some.

The technology press (especially online) have been pretty good at covering the many and varied flaws of the scheme and the thinking behind it, and this proved no exception:

ZDNet UK’s MPs slam UK ID card proposal quotes several industry experts who question the government’s “lack of technical assessment”, doubt the validity of the card if identity verification is a “subsidiary issue”, and the director of security strategy at Computer Associates wonders “exactly why a scheme is necessary at all”.

Lucy Sheriff in El Reg seems pretty resigned to the fact that the government thinks ID cards: a bad idea, but we’ll do it anyway. I’m sure a certain Mr. Lettice will have more to say on the matter when he returns…

Silicon.com labels ID cards “an expensive and dangerous folly”.

And PublicTechnology.net’s, ID Cards: MP committee backs them but criticises implementation & laws, is a pretty straightforward summary of the report that draws attention to current ‘joined-up government’ thinking: “MPs believe that there should not be a central database holding all individual information, but the identity card should enable access to all Government databases.”

[Though strictly speaking it’s not about the HAC report, Sarah Arnott in Computing asks some of The questions we want answered in the Data Debate. Watch this space!]

And the HAC report even got some coverage abroad, in Europe, New Zealand (via Reuters) and Bahrain! I couldn’t find the Reuters feed, but Bloomberg’s was pretty good.

Of course, the Beeb chipped in on the 29th with a piece about the “lack of openness” and use of the scheme as “a cover” to introduce a national fingerprinting system within five years. Well, doh! Their more in-depth coverage on the 30th,
ID card plans ‘badly thought out’, was much better – and not just because it quoted our (NO2ID’s) very own Owen Blacker 🙂

A final couple from the political & legal angle:

ePolitix’, Committee seeks clarity on ID cards, steers clear of being controversial but picks up on the main concerns. However, they report Blunkett as saying:

“ID cards will bring enormous benefits to us as individuals and as a society,” he said.”The government is acting now to prepare the UK for 21st Century challenges such as crime, security, the speed and nature of communication and international travel, and the number of sophisticated and complex transactions that we as individuals need to do effectively and securely.”

Utter bullshit.

If he were genuinely interested in the latter, they’d have been incorporating Digital Certificates, not biometrics, into the smartcards. I am reminded of the question someone once told me to ask myself every time a politician opens his (or her) mouth: “Why is this lying bastard lying to me?”.

Meanwhile, the good folk from Masons go into some detail in an out-law.com article that concludes with a pretty extensive list of the Information Commissioner’s “major concerns”.

We’ll see what effect this all has when the dust has settled a bit – but, given this government’s track record on listening to the British public, I don’t expect that much will change. Maybe a name, maybe the price. They think it’s all about managing public perception, but the fact is they could even drop the cards and I would still fight this outrageous piece of legislation tooth and nail.

Repeat after me: it’s not (just) the cards, it’s the database…

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Fer cryin’ out loud!

Re-posted from archive of infinite ideas machine 2004: [LINKS UNCHECKED]

The Times reported yesterday that All children [are] to go on [a] ‘big brother’ computer. One aspect of the Children’s Bill that, e.g. Spy Blog has been tracking with increasing alarm since at least March of this year, cf. Big Nanny database?

It’s nothing less than the National Identity Register by the back door – creating dossiers on each and every child in the UK and, by association, their parents and/or guardians! The worrying thing is how little publicity this all-pervasive scheme with huge long-term effects is getting, especially given its pertinence to one of the most obvious gaps in the proposed ID cards / NIR scheme.

Add into the mix The Office for National Statistics’ Citizen Information Project which proclaims it is “not about creating a comprehensive, centrally stored database on citizens”, despite the fact that they are quite up front in saying:

“The unique reference number is primarily needed for the efficient running of the register. However, it could have a wider use, for example as a ‘personal public services number’ used across different public services. The design of the population register could facilitate the matching of records held in different databases.”

They go on to say that, of course, this would *only* be possible if legislation is passed to permit such matching – but who the hell do these people think they are kidding? The government show every sign of passing several pieces of legislation of this type, doing their best to hide the construction of their ‘database state’ by burying the necessary clauses in superficially unrelated Draft Bills and initiatives.

Either they are thinking in a ‘joined up’ way, and this is clear evidence of their surveillance agenda, or the left hand really doesn’t know what the right hand is doing – in which case they should really look at why they are attempting to build (at least) three costly centralised databases of unprecedented size and fill them with our personal data, when they haven’t even been able to manage any of the existing identity databases to their own satisfaction!

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Pizza surveillance

Re-posted from archive of infinite ideas machine 2004: [LINKS UNCHECKED]

I’d browsed past this ACLU Pizza animation a couple of times before I actually took the time to watch it all the way through. Well worth a couple of minutes of your time…

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Submission to the Home Office

Re-posted from archive of infinite ideas machine 2004: [LINKS UNCHECKED]

What follows is the full text of my e-mail submission to the Home Office consultation on ID cards. The deadline is today so, if you haven’t done so already, please do send something (even if it’s just a simple ‘I am against the proposed scheme and legislation’ type mail) to identitycards@homeoffice.gsi.gov.uk, making sure the words ‘consultation response’ appear in the Subject line.

UPDATE: if you want to gather some inspiration from others’ thoughts and comments then visit Spy Blog’s excellent annotated blog of the Draft Bill or Mark Simpkins’ equally excellent blog of the entire consultation document. And if you have a little more time, I heartily recommend you download and read Stand.org.uk’s submission [219KB MS Word document].

Here goes nothing:

“Sir/Madam,

I am writing in response to the Home Office’s document ‘Legislation on Identity Cards: a consultation’, published on 26th April 2004, which includes the draft clauses of an Identity Cards Bill.

For the purposes of registering responses as being for or against the proposed legislation and scheme, I am AGAINST – for the reasons I outline below.

I hope that, this time, the Home Office will recognise and publically acknowledge ALL individual electronically-submitted responses, something it failed to do in the previous consultation. For your information, I have designed a large-scale smartcard-based system for children, which was subsequently part-funded by DH, DfES & the Treasury and currently operates across a number of UK Local Authorities.

My first objection is that the name of the Draft Bill itself is disingenuous – as evidenced by the number of clauses and references to the National Identity Register within it. By ‘headlining’ ID cards, and not the NIR that underlies the whole scheme, the Home Office and Home Secretary avoid publicising the very thing that I have personally found most people object to. I have had numerous conversations in past months with members of the public, friends, acquaintances and professionals and the vast majority of them (even those who are initially in favour of ID cards) express doubts or change their opinion when made aware of the large database of personal information, including their fingerprints and iris scan, that will be required to operate the proposed scheme.

My second objection is to the government’s continued misleading assertions about public support for ID cards and, e.g. misuse of the term ‘voluntary’ with regard to the scheme. It is highly unlikely that 80% of the population will apply voluntarily for an ID card – the ‘trigger level’ proposed for making them compulsory – as even the Detica/MORI poll to which the Home Office so frequently refers revealed that 48% of the population do not want to pay for an ID card, even if they think it might be a good idea!

Linking the scheme to passport and driving license renewals and applications – as would seem to be the government’s intention – will mean that entry onto the NIR would be INvoluntary, unless citizens can choose to have their driving license or passport WITHOUT getting an NIR entry or ID card. There does not appear to be any provision for this at present (in fact it seems that this option is specifically being avoided) but, were there to be such provision, entry onto the NIR should at the very least require informed consent – i.e. be on a strictly ‘opt in’ not an ‘opt out’ basis.

Des Browne has stated within the last week that ID cards will become compulsory in 2008, and the Home Office seems determined to follow a schedule that even major suppliers think is unrealistic – while ignoring the fact that public support for ID cards is not as high and unwavering as the government would have us believe.

A recent ICM poll (commissioned by the Joseph Rowntree Reform Trust for their annual ‘State of the Nation’ report) shows that some 24% of people across the UK oppose biometric ID cards, with only 71% agreeing that they would be a good idea – and support in Scotland seems to have fallen as low as 56%. An earlier YouGov survey put support across the UK as low as 61%! This significant fall-off may explain why, despite the 80% level of support still quoted by the Home Office, it appears that MORI are having difficulties in recruiting sufficient volunteers for the current UKPS biometric enrollment trials. These sorts of difficulties are only going to get worse as the scheme proceeds and public awareness of its impact and implications increases.

Most worrying are the Prime Minister’s and others’ continued assertions that there are no longer any “significant civil liberties objections” when, in point of fact, there are. Simply ignoring those who express them and, e.g. refusing to attend public meetings (such as ‘Mistaken Identity’ at the LSE in May) that might prove difficult to convince or win over, DOES NOT mean that people are willing to forgo their existing rights and freedoms, or those of their fellow – or future – citizens. If the Home Office wish to continue asserting this, they should list precisely which civil liberties objections they have addressed and ‘overcome’.

As I understand it, the government has failed to explain how ID cards and the NIR will avoid or prevent the following:

1) Exclusion – ID cards will disadvantage the most marginal and powerless people in society, creating a form of ‘statelessness’. This would especially be of concern regarding the homeless, the aged and infirm and the mentally ill or incompetent.

2) Discrimination – ID cards will be used as a tool for racial prejudice. Recently published police statistics show a disproportionate growth in the number of Asian people stopped on the street since 9/11, and this dynamic would only be reinforced if ID cards were to become compulsory.

3) Loss of Privacy – ID cards will facilitation more collection and processing of data, and will destroy personal privacy. The definitions of ‘consent’ in the Draft Bill are too loose to prevent the routine sharing of information between agencies that I am not happy have good reason to share my data, and data in the NIR would in any case be too vulnerable to abuse by staff in any number of agencies – let alone the secondary information that may be available from an ‘audit trail’ of my identity transactions.

4) Loss of Sovereignty – ID cards (and other identity initiatives) are being forced on the UK by overseas authorities, specifically the US and EU. We have a proud history of world leadership and independence and yet this government seems willing to surrender some of its citizens’ basic rights and liberties on the say-so of foreign powers.

5) Internal Passport / End to Presumption of Innocence – the ID card will inevitably become an indispensable document, to be demanded indiscriminately by anyone holding any position of authority. I don’t need to carry my passport to walk down the street at present, why should I need to in future? I am innocent until proven guilty, not the other way around!

6) Lifechanging Inconvenience – the loss, failure or theft of an ID card that is demanded for so many important functions of life would effectively suspend the rights and normal functioning of the individual. Government IT systems are notoriously prone to error and instability, but if it is my very identity that is in question then I cannot afford any downtime or system failures. Ever.

7) Future ‘Big Brother’ – while this government, I am sure, genuinely believes that it would never abuse an ID card / NIR system it cannot guarantee that such a system would or could never be put to unintended hostile uses by a future administration. Though extreme, comparisons to Article 48 of the Weimar Republic and Hitler’s extermination of the Jews are pertinent and throw into sharp contrast the current government’s (over)reaction to ‘Islamic’ terrorism. The ‘war on terror’ is NOT World War II, and there is no immediate and overwhelming moral or practical justification for ID cards – if there were, the government would (and should) have brought them in immediately.

Due to the fact that I am not a lawyer or legislator I do not propose to offer a clause by clause response to the Draft Bill, but offer my remaining objections which fall into the following categories:

1) Feature creep & abuse of personal data – since the earliest mention of ‘entitlement cards’ to the current ‘ID cards’ scheme, the Home Office have inconsistently given a number of reasons as to why we should have them. I address these individually below, but wish to make the point that if you cannot even give a clear definition of what ID cards and the NIR are for at the outset it is unlikely that you will be able to correctly specify the system (especially its ‘business rules’) and highly likely that any system that is built will be prone to feature creep.

The scheme has variously been sold on its ‘convenience’ and ‘cost-saving’ properties. Both of these imply broad usage of its data records across government and the public sector, which would means the cards / NIR being hooked into numerous systems – each of which would offer another route of attack or compromise. It appears that feature creep is, far from being avoided, actually being designed into the system.

While strict security measures and sanctions against misuse may be applied, the reality is that centralising such a large amount of data and introducing complex links with a variety of services that employ a large number of people will almost inevitably lead to abuse – not only by those administering the system, but by anyone with access to it.

In combination with the Regulation of Investigatory Powers Act, the NIR will also open up new possibilities for widespread surveillance, profiling and other invasions of privacy – albeit by a limited number of people. The technological pursuit of efficient delivery of services should not be used to undermine the quite necessary and proper safeguards afforded by our currently decentralised systems. Mere efficiency should be balanced against potential abuses of private information, the erosion of personal privacy and other risks to society.

2) ‘Infallibility’ & biometrics – the Home Secretary would have us believe that biometrics will make for infallible identification, and that ID cards themselves will be unforgeable. This is dangerous nonsense and if anyone at, or appointed by, the Home Office genuinely believes it then they should be dismissed immediately – because they are obviously incapable of commissioning, let alone designing or implementing, a secure system! If the government is serious about, e.g. reducing identity fraud than it needs to be a lot more accurate in ALL of its public statements on identification technologies!

Some of the more well-informed and technologically-savvy individuals in the country, as well as a number of internationally-renowned independent experts, have serious misgivings about the maturity and practicality of biometric systems. Of course representatives of those companies that stand to make a profit from a biometric-based scheme will be telling government that everything can be worked out. I only hope that the Home Office will pay close attention to the dismal performance of the technologies, e.g. in its current (UKPS) trials and realise how badly they are being deceived by the suppliers. That is, of course, assuming that they are not already deluding themselves…

N.B. this is an area in which I have specifically relevant expertise. Whilst the kids I was working with [see para 3 above] at first sight thought that fingerprint technologies were ‘cool’, they soon became adamantly opposed to them (or any biometric) when they realised that their fingerprint data would be stored permanently on a database somewhere. The same is likely to be true for many members of the general public, who associate fingerprinting with criminality.

3) Supposed benefits – a number of ‘reasons’ have been given for the introduction of ID cards and the NIR, but little or no evidence has been provided to support or justify these. In fact, when challenged, the Home Secretary has been forced to modify or correct his statements (including those made in Parliament) regarding the use and effectiveness of ID cards.

So many reasons have been given that ID cards have begun to look like this government’s answer to a whole range of problems to which there seem to be no easy answers. Being seen to be doing something may be politically expedient, but will not solve:

a) Terrorism – fighting terrorism requires sound intelligence and competent policing and, even if the NIR is to be used for wholesale surveillance and profiling and indiscriminate data-sharing across international borders, ID cards themselves (as the Home Secretary himself admits!) do not offer a solution.

The suicide bombers who carried out the 9/11 atrocities all had perfectly valid identification papers or compelling forgeries. Spanish ID cards did nothing to prevent or deter the train bombings in Madrid. In fact, of the 25 countries worst affected by terrorism since 1986, 80% have national identity cards – one third of which incorporate biometrics. Detailed research by, e.g. Privacy International, was unable to uncover a single instance where the presence of an ID card system was seen as a significant deterrent to terrorist activity.

b) Illegal immigration & working – as people will still be able to enter the country on a 3 month tourist visa, and what is proposed is a scheme for UK residents, there is no way in which ID cards can tackle immigration issues ‘at source’. There are in any case already systems in place to deal with illegal immigration and black market illegal labour, but the authorities have shown themselves incapable of administering them.

Employers of illegal immigrants are often fully aware that they are breaking the law – but they don’t ask to see National Insurance cards at present, and they won’t check people’s ID cards in future. ID cards will mean even more red tape and expense for legitimate businesses, but will be completely ignored by those who are already willing to act outside the law.

c) Health Tourism and other benefit fraud – there are already a range of systems in place (NHS numbers, National Insurance cards, etc.) that attempt to combat fraud and ensure people only get the services that they are entitled to. Some of these systems may require reform or improvement, but that is no reason to spend billions on a national ID card scheme.

The vast majority of benefit fraud comes about through understatement of income, circumstances and/or capital, none of which have anything to do with identity. In fact, when Michael Howard suggested the introduction of an ID card scheme in 1995, the DSS argued against it precisely because it would not have a noticeable effect on benefit fraud in the UK. More recently in 2003, Richard Kitchen of DWP stated that only 15% of the roughly £2 billion lost annually to fraud includes an initial motive to defraud – and of this, only a small amount involves deception of identity.

There could conceivably be serious and potentially life-threatening administrative problems for those who lose their ID card or have it stolen. And, e.g. the BMA doesn’t want our already overstretched GPs and NHS doctors to have to become ‘unofficial immigration inspectors’, or to be put in a position where they must decide who receives care and who doesn’t.

d) Identity theft – the government has singularly failed to maintain the integrity of any large-scale (identity) database, cf. National Insurance numbers, Driving Licenses and Passports. The creation of a new identity document will provide a high value target for fraudsters and history shows that the higher the potential gains from forgeries, the more resources that potential fraudsters will invest in circumventing the security provided by a system.

Far from reducing identity theft, ID cards are therefore more likely to encourage it! The more information and services that the Home Office tie into the NIR and ID cards, the more attractive they become as a target.

A more appropriate approach to tackling this issue would be a campaign of public education and better tracking of known stolen documents and cases of identity fraud. Tightening controls on the banks and credit reference agencies would also be more likely to have a positive effect than the creation of yet another card for citizens to carry.

4) Cost and value for money – the Home Office has failed to publish even a rough outline of the workings by which it arrived at a figure of £3.1 billion for the cost of the scheme. These costs have already doubled from the last time a figure was quoted, and others have come up with plausible calculations that show the figure to be closer to £6 billion – and which also note significant additional costs to business and public sector agencies when they are required to use ID cards to verify people’s ‘entitlement’ to services.

Government IT projects are notorious for both time and budget overruns, and according to the Detica/MORI survey around 60% of people don’t trust them to implement a scheme properly in any case! Looking at the government’s track record, and that of the suppliers that they appoint, it isn’t hard to see why…

As a citizen, I stand to gain very little in return for my £35-70 ID card not to mention the £60-120 per person that seems likely to come from my taxes. What I will get is a lot of inconvenience when my family and I have to attend a registration centre to ‘prove our existence’, nagging doubts once my and my loved ones’ biometrics and other details are on a system that I know cannot be perfect, and a lifetime in a society based increasingly on fear and mistrust.

Not a price that I and many others will be willing to pay for a bunch of spurious ‘benefits’.

***

In summary then, I don’t believe the government is engaging in proper and open debate on an issue that is fundamental to its citizens’ rights and freedoms; I have no confidence that it – or any future government – will be able to implement a system that is not open to widespread abuse and (for some individuals) critical failure; I am certain that any system which the government tries to build will cost a great deal more than is currently being forecast, and that the money used would be much better spent tackling the stated problems in other ways.

The Home Office’s ‘softly, softly’ approach to bringing ID cards into force and the National Identity Register ‘by the back door’ speaks volumes as to their true intentions – and to the perfectly accurate assessment that if they attempted to bring them in all at once, they would face massive resistance from a public that at present remains largely ignorant of the full implications of the scheme.

Hoping that someone does at least read down this far and that, despite my firm opposition to the scheme, my comments will be taken seriously.

Yours faithfully,

Phil Booth”

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